Return policy 

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or exchanged
Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

Login to our online return portal using your email address and order ID
Choose the products you wish to return or exchange from your order
Print your prepaid shipping label that you will receive by email
Send all items back to us using the label provided.

Additional Information:

It may take up to a month receive your refund from your credit card company.

Store credits will happen immediately and you will receive an email with that credit.
Any shipping fees the customer will need to pay
Any return restocking fees the customer will need to pay
Lost or damaged items may not qualify for a full refund
Contact Tri 5 Guys at 815-403-8653 if you have more questions.